LNN has fielded multiple responses to the initial article regarding water shut off without notice on Henry Street. Readers report a similar incident on July 12th in Presidential Estates, with no less than 20 families reportedly affected.
On Buttel Street, a reader writes of a similar situation that occurred in the last week of July. “The night that they were working on my corner and workers were asked, “Why weren’t we warned”?” In response, she says the on-site workers assured her that the residents were notified ‘plenty of times. “Then it was shut or down to a trickle.” Only after service had been cut off did residents begin getting robocalls that “Water service may or may not be disrupted and may have brown water or none at all.” Again, the water service was out on Buttel until around 3 AM.
What to do if your utility services are shut without notice due to work:
- Call your utility company and let them know. If they say you were warned, ask them how they advised you. Was it by robocall? Text? Email? Signs in the area?
- If the answer is unsatisfactory and you feel you were not given adequate notice. Call the Board of Public Utilities at 800-624-0241 and follow the prompts. You may also submit complaints in writing or online.
The BPU is the governmental body tasked with regulating utility companies. So it is essential to register a complaint with them, increasing your chances of getting faster, more desirable results. It is even better if you can record your ticket number as well for future reference if you need to call back.