Having trouble with your mobile service in Lakewood? Who isn’t? the first step to a solution is to document the problem. One resident is taking the issue head-on and has developed a Google form for residents to put in their information (not for publication) to help develop a picture of just how widespread the problem is. Residents will input their carrier, the extent of the issues and area they live or experience the problem in, along with some other data. The information will be automatically transferred to a spreadsheet which will then be delivered to the township.
What spawned this effort? Thinking it was just a local issue affecting a few blocks, the resident put the word out on a block chat. “In just a few hours, I got back 40 responses from people much farther away than I thought,” she reports. Indeed, responses from the Westgate area, Queens Court, St. Nicholas, Columbus and more areas came pouring in. Farther along Miller Road, the problem extends at least to Shady Lane, and it seems that the more exposure the push for documenting the problem gets the more areas become apparently relevant. Based on other individual reports, this issue spreads way beyond the westmost side of Lakewood.
Although dropped calls are annoying, the problem cuts much deeper. “I can’t work from home anymore,” says one Lakewood resident. “We have one spot on the sefarim shrank, where if we leave our phone, a text message comes in. Move it from there and we’ll miss it.” And it gets worse. Degraded service does not improve when an emergency strikes. If someone needs an ambulance or immediate medical assistance, or if there is another emergency such as a missing person, imminent weather related safety messages and the like- there is simply no reliable method of communication for some.
How much effort has gone into this so far? LNN has learned that multiple residents have spent more than two hours on multiple occasions trying to access help. “The problem,” a community member advises, “is even when you get through, they can’t hear you or the call drops due to the bad service.”